Users & Team Members
Users & Team Members
You can invite as many people as you need into your entity and control what each of them can do. Team management lives under Settings → Users in the portal at console.zingasuite.com.
The Users page
The Users page lists everyone connected to your workspace in a single view:
- Active members — people who have accepted and can sign in.
- Invited — people you have invited who have not yet signed up. These appear as placeholder rows until the invitation is accepted.
Each row shows the person's name, email, their role (Member, Admin or Owner) and their status. From here an owner or admin can invite new people, change a member's role, suspend or reactivate a member, and open a member's permission matrix.
Inviting a teammate
Only owners and admins can send invitations. To invite someone:
- Choose the channel — email or SMS (phone).
- Enter the destination (an email address or a phone number).
- Optionally set a display name and the role to assign on acceptance.
Zingasuite sends a secure, single-use invitation link to that destination. The invitation is identified by the link itself, not by the address it was sent to — so the recipient can complete signup with any email or phone number they choose and still join your entity. This is convenient when someone prefers to use a different work address than the one you had on file.
Until the invitation is accepted it shows on the Users page as an Invited row.
Resending and revoking
For any pending invitation, an owner or admin can:
- Resend the link (for example, if it was missed or the first delivery failed).
- Revoke it, which invalidates the link so it can no longer be used.
Invitations can also expire on their own after a period, at which point you can simply send a fresh one.
Membership states
A person's relationship to your entity moves through a few clear states:
| State | Meaning |
|---|---|
| Invited (pending) | An invitation has been sent but not yet accepted. No account is attached to your entity yet. |
| Active | The person has accepted and can sign in and work in the entity, within their permissions. |
| Suspended | Access is temporarily switched off. The membership is retained and can be reactivated at any time. |
Suspending a member is the reversible way to remove access without losing their history or having to re-invite them later.
Roles at a glance
Every member holds one of three roles in the entity:
- Owner — unrestricted access; the only role that can grant or remove ownership.
- Admin — full access to data plus administrative capabilities such as managing users, permissions, apps and settings.
- Member — access is defined by the specific permissions granted to them.
Owners and admins bypass the fine-grained permission checks; members are governed by exactly what has been granted to them. You can refine any member's access down to individual object types (products, orders, contacts, and so on).
Guard rails
A few safeguards prevent accidental lockouts and privilege mistakes:
- Only an owner can grant the Owner role or ownership to someone else.
- You cannot edit your own membership (role, status or ownership) — another admin or owner must do it. This stops you from accidentally locking yourself out.
- Always keep at least one active owner on the entity.
To decide exactly what each member can see and change, continue to Roles & Permissions.