Entities & Accounts
Entities & Accounts
Everything you do in Zingasuite happens inside an entity. An entity is your organisation's workspace on the platform — the container that owns your data, your team, your apps, and your billing. If you run more than one business, you can have more than one entity, each fully isolated from the others.
Your user account vs. your entity
There are two distinct concepts, and it helps to keep them separate:
- Your user account is you — a single login (email + password) that is personal to you.
- An entity is the workspace your account has access to.
The link between them is a membership. When your account is added to an entity, a membership is created that records your role in that workspace and whether you are an owner.
Because the two are separate, one user account can belong to several entities. After you sign in, you pick which entity to work in; the portal at console.zingasuite.com shows an entity switcher when you have more than one. Switching entities changes everything on screen — you are always looking at exactly one entity's data at a time.
What is scoped to the entity
Almost everything in Zingasuite is owned by the entity, not by you personally. This is the most important idea to internalise:
| Scoped to the entity | What that means |
|---|---|
| Apps | ZingaShop, ZingaConnect, Zingalify and Zingasolve are enabled per entity. Enabling an app in one workspace does not affect another. |
| Team members | The people who can access the workspace, and what each can do, belong to the entity. |
| Billing & subscriptions | Payment methods, invoices and plans are the entity's, not any one person's. |
| AI Credits | A single shared credit pool belongs to the entity and is spent by any app in it. |
| Contacts | Your unified customer and contact records live at the entity level and are shared across ZingaShop and ZingaConnect. |
Practically, this means a teammate you invite sees the same catalog, orders, contacts and credit balance you do (subject to their permissions), and any credits one app consumes reduce the balance available to every other app.
Entity profile
Each entity carries a small profile you can review and edit under Settings:
- Name and optional legal name
- Slug — the short, URL-safe identifier for the workspace
- Country and timezone
- Default language (locale) and primary currency
- Billing email — where billing notifications are sent
The timezone and primary currency matter beyond display: scheduled sends, reporting and billing all use them, so set them correctly early. You can update most of these fields yourself; see Entity Settings & Storage for details and for how the slug and account status are handled.
Ownership
Every entity has at least one owner. Owners have unrestricted access and are the only members who can grant or remove ownership. Keep at least one active owner on every entity so administrative actions — inviting members, managing billing, changing permissions — are never blocked.
Next, read Users & Team Members to add people to your workspace, and Roles & Permissions to control what each of them can do.