Zingasolve Overview

Zingasolve Overview

Zingasolve is the documentation and support app of the Zingasuite platform. You
use it to build documentation websites — help centers, product manuals,
knowledge bases, and API references — and to support the people who read them
with an AI support assistant and support tickets.

What you can build

Everything in Zingasolve revolves around documentation sites you author and
publish yourself:

• Help centers and knowledge bases — organized collections of articles that
  answer how-to and troubleshooting questions.
• Product manuals — versioned, structured manuals with chapters, media, and
  annexed documents (drawings, datasheets, certificates) that also export to
  print-ready PDF.
• API references — document your own API, organize endpoints into
  categories, import an OpenAPI/Swagger spec, and let readers try requests
  directly in the browser.

You can run several sites side by side (for example a "Help Center" and separate
"API Docs"), each published to its own address.

How content works

Zingasolve articles are written in Markdown using a rich editor with a
formatting toolbar and drag-and-drop media upload. Content is:

• Multi-language — each article can be authored in several locales, with one
  locale acting as the source. When you update the source, translations that
  fall behind are flagged so nothing silently goes stale.
• Versioned — every time you publish, the content is frozen as an immutable
  version. The live site always serves a published version, so your history
  stays reproducible and you can see exactly what was published and when.
• Access-controlled — each site, chapter, or article can be public, limited
  to signed-in readers, or restricted to specific people via allow-list grants.

Publishing

You draft privately and publish when ready. Published content appears on your
docs micro-site at https://docs.zingasuite.com/<your-site-slug>, and you
can point a custom domain at it. An entity-wide hub landing page can list
all of your manuals in one place. Readers get built-in search, a "Was this
helpful?" prompt, and — where enabled — an AI assistant that answers from your
docs and can escalate to a human.

Support built in

Beyond the docs themselves, Zingasolve includes:

• An AI support assistant that answers reader questions grounded in your
  published content, with citations back to the relevant articles.
• Support tickets so readers can raise issues, sign in to an account, and
  follow up on replies — with escalation from the AI assistant to your team.

Where to author

You author and manage everything from the tenant portal at
https://console.zingasuite.com, under the Zingasolve app. From there you
create sites, write and publish articles, manage annexures and reusable content,
build API references, configure access, and connect custom domains.

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